1. Shipping Restrictions

Allumage currently does not ship to:

• European countries
• Amazon fulfillment centers or warehouse addresses
• Military addresses, including APO, FPO, and DPO addresses
• Freight-forwarding warehouses, unless approved in advance
• Offshore islands, overseas territories, or remote regions that are not serviced by our shipping carriers
• Addresses that cannot be verified or serviced by the selected carrier

Customers are responsible for providing a complete and accurate shipping address at checkout.

Allumage reserves the right to cancel and refund an order if the destination cannot be serviced safely or reliably.

2. Customs Duties, Import Taxes & Clearance Fees

International orders may be subject to customs duties, import taxes, sales taxes, goods and services taxes, brokerage fees, customs-clearance fees, carrier handling fees, or other charges imposed by the destination country or relevant authorities.

Unless otherwise expressly stated at checkout, any customs duties, import taxes, and other import-related charges are the responsibility of the customer.

Customs rules, tax rates, exemptions, and duty-free thresholds vary by destination and may change without notice. Charges may depend on factors including:

• The destination country
• The declared value of the shipment
• The product category
• The country of origin
• The shipping method
• Local customs regulations

Allumage cannot guarantee that an order will qualify for any duty-free or tax-free allowance.

Customers who require confirmation of potential import charges should consult the official customs authority of their destination country before placing an order.

3. Customs Clearance Responsibilities

Customers are responsible for providing any information or documentation reasonably requested by customs authorities, shipping carriers, or customs brokers to complete delivery.

This may include identification documents, tax numbers, proof of payment, authorization forms, or other import-related information.

Failure to provide requested information or complete customs requirements may result in:

• Delivery delays
• Additional storage or handling fees
• Customs seizure
• Shipment abandonment
• Return of the shipment to Allumage

Allumage is not responsible for delays or additional charges resulting from customs inspections, government procedures, incomplete or inaccurate customer documentation, or unpaid import charges.

4. Returned or Undeliverable Shipments

A shipment may be considered undeliverable or customer-related if the customer:

• Refuses delivery
• Fails to pay applicable duties, taxes, or clearance charges
• Fails to complete required customs clearance
• Provides an incomplete, inaccurate, or incorrect shipping address
• Fails to collect the shipment within the carrier’s required period
• Fails to provide requested identification or customs documentation
• Requests an address change after dispatch that cannot be completed
• Is unavailable after repeated delivery attempts

If a shipment is returned to Allumage for a customer-related reason, reasonable costs incurred in connection with the unsuccessful delivery or return may be deducted from any refundable amount, including, where applicable:

• Original shipping charges
• Return shipping charges
• Customs duties and taxes
• Carrier handling charges
• Customs-clearance or brokerage fees
• Storage charges
• Address-correction fees
• Other costs directly incurred in recovering or processing the shipment

Any remaining eligible balance will be refunded to the original payment method after the returned shipment has been received, inspected, and processed.

Please allow approximately 5–7 business days after the returned shipment reaches us for processing. Your bank or payment provider may require additional time for the refund to appear in your account.

If the costs associated with recovering or returning the shipment equal or exceed the otherwise refundable value of the order, there may be no remaining amount available for refund, subject to applicable law.

5. Lost, Seized, or Abandoned Shipments

Allumage is not responsible for shipments that are seized, destroyed, abandoned, or permanently withheld by customs or other government authorities due to circumstances attributable to the customer, including:

• Destination-country import restrictions
• Failure to complete required customs procedures
• Failure to provide required documentation
• Refusal or failure to pay applicable import charges
• Incorrect or misleading information provided by the customer

Any eligible refund in these circumstances will be determined after accounting for applicable costs and expenses incurred in connection with the shipment, subject to applicable law.

6. Shipping & Customs Delays

Estimated delivery times are estimates and not guarantees.

Delivery estimates do not include delays caused by customs authorities, security inspections, carrier processing, public holidays, severe weather, natural events, transportation disruptions, or other circumstances outside Allumage’s reasonable control.

Customs-clearance timelines vary by destination and cannot be guaranteed by Allumage.

7. Address Changes

Customers are responsible for reviewing their shipping information before placing an order.

If you notice an error in your shipping address, please contact Allumage as soon as possible at Allumageshop@gmail.com.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has been processed or dispatched.

Additional carrier fees resulting from an incorrect address or requested address correction may be the customer’s responsibility.

8. Policy Updates

International shipping conditions, carrier requirements, and customs regulations may change over time.

Allumage reserves the right to update this Shipping & Customs Policy when necessary. The version of the policy published on our website at the time an order is placed will apply to that order, subject to applicable law.

Contact Us

For questions regarding shipping, customs, or your order, please contact us at:

Email: Allumageshop@gmail.com
Instagram: allumageaccessories

Please include your order number whenever possible so we can assist you efficiently.