At Allumage, every order is carefully inspected and packaged before shipment. All sales are final, except for items that arrive damaged, defective, or incorrect

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery so we can evaluate the issue. 

To submit a claim, contact us at Allumageshop@gmail.com or send us a DM through our official Instagram account: allumageaccesories. 

Please include:

• Your order number or proof of purchase
• A brief description of the issue
• Clear photos showing the damaged, defective, or incorrect item
• Photos of the original packaging, where applicable

Claims without the needed photo evidence may not be eligible for a return or refund.

Returns

We do not accept returns or provide refunds for change of mind, personal preference, or any other reason unrelated to an item arriving damaged, defective, or incorrect, except where required by applicable law.

To be eligible for an approved return, the item must be in the same condition in which it was received, unworn and unused, with all original tags and packaging included. Proof of purchase is required.

Items that have been worn, used, altered, intentionally damaged, or returned without their original packaging will not be accepted.

How to Start a Return

All returns must be approved by Allumage before being shipped back.

If your return is approved, we will provide instructions on how and where to send your package, along with a return shipping label where applicable. Items returned without prior authorization will not be accepted. 

Please do not send your item to any address without first receiving return instructions from us. 

Return Shipping

If your return is approved because the item arrived damaged, defective, or incorrect due to an error on our part, Allumage will cover the return shipping costs.

You will not be required to pay return shipping fees for an approved return resulting from an issue attributable to Allumage.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Please allow 5–7 business days after your return reaches us for it to be inspected and processed. 

If approved, your refund will be issued to your original payment method. Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account. 

Exchanges

At this time, Allumage does not offer exchanges. 

If you receive a damaged, defective, or incorrect item, please contact us and we will work with you to provide an appropriate resolution. 

Order Cancellations

You may cancel your order at any time before it has been shipped. 

Once an order has been shipped, it can no longer be cancelled. 

To request a cancellation, contact us as soon as possible at Allumageshop@gmail.com or through our official Instagram account and include your order number. 

Consumer Rights

Nothing in this Return & Refund Policy limits any consumer rights that cannot be excluded under applicable law. 

Contact Us

For questions regarding returns, refunds, damaged items, or order cancellations, please contact us at:

Email: Allumageshop@gmail.com
Instagram: allumageaccessories

Please include your order number whenever possible so we can assist you efficiently.